Cancellation, Return and Refund Policy
Effective Date: July 14, 2024
This Cancellation, Return and Refund Policy (“Policy”) outlines the conditions under which you can cancel an order, return handicraft items purchased on the Usira Industries website (the “Website”), and receive a refund.
Order Cancellation
- You may cancel your order at any time before it ships by contacting us at contact@usiraindustries.com. We will process your cancellation request and issue a full refund to your original payment method.
- If your order has already shipped, we cannot cancel it. However, you may be eligible to return the item(s) in accordance with the Return Policy below.
Return Policy
- You may return any unused and undamaged handicraft item(s) within 10 days of receipt of your order.
- To initiate a return, please contact us at contact@usiraindustries.com with your order number and the reason for your return. We will provide you with instructions on how to return the item(s).
- You are responsible for the cost of return shipping.
- We recommend using a tracked shipping service when returning items.
Refund Policy
- Once we receive your returned item(s) and verify that they are unused and undamaged, we will issue a full refund to your original payment method within 7 business days.
- Shipping charges will not be refunded unless the return is due to our error.
- We are not responsible for lost or damaged items during return shipment.
Exceptions
- We may not be able to accept returns for certain items, such as custom-made or personalized items.
- We may also not be able to accept returns for items that have been used or damaged.
Contact Us
If you have any questions about this Policy, please contact us at:
Usira Industries
Ulman Post, Bengre
Bhatkal, Uttara Kannada – District
Karnataka – 581421
Email: contact@usiraindustries.com
We reserve the right to update this Policy at any time. We will notify you of any changes by posting the new Policy on the Website. You are advised to review this Policy periodically for any changes.